All sales are final.
We do not offer refunds or returns once an order has been shipped or delivered.
Lost Parcels
A refund or replacement will only be issued if a parcel is confirmed as lost in transit by the courier.
A parcel is considered lost if:
Tracking has not updated for 10 working days after dispatch, or
The courier confirms the parcel as lost
Once confirmed, we will offer either a replacement or a refund, at our discretion.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us within 24 hours of delivery with clear photos of the packaging and contents. Each case will be reviewed individually.